Returns & Exchanges
At TANGZU, we strive for audio perfection and want you to be completely satisfied with your purchase. If your high-fidelity gear isn't meeting your expectations, we offer a 30-day return window for items in original condition.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation for the return.
Package Your Gear
Ensure the product is placed in its original packaging with all included accessories, cables, and ear tips to maintain eligibility for a full refund.
Ship to TANGZU
Affix the provided RMA label to your package and drop it off at an authorized carrier location; we recommend using a tracked service for security.
Inspection and Refund
Once our technicians verify the item's condition and functionality, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing